FAQ

Yes, We ship almost wordwide via EMS or DHL,but also promise to you free shipping

Click the  link of"My Account / Order Status"in our site to track your order status. Be sure that all of your orders have been shipped. If the site page displays your package have been sent out , but you have not received it within 2 weeks. Please contact customer service for assistance.we have Shipping Policy that can protect you rights。

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

All Payments are done online through the 100% secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. If one or some of your purchases are out of stock, we will contact you via email asap, Also we accept refund or changes when your goods are out of stock or sold out. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email.

It is easy to pay in our website,you can use the credit card( "Visa"  or  "MasterCard") to pay. if you encounter problems during the payment,you can contact us by E-mail(true-jeans-Sale@services-sales.com), We will help you to solve the payment problems.

If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you that your order has shipped and also contains an order tracking number.

NO,You have to order through our website.

We take privacy very seriously at our company and have the following privacy policy in place: We only collect information that we require to process your order, such as your mailing address and credit card details. All information is kept completely confidential and private and will never be rented, sold or shared.

The quality of our items is the best. Our merchandise are made of 100% genuine.They are absolutely worthy.